FAQs

Frequently Asked Questions

How do I schedule an appointment?


We recognize how much courage it takes to schedule an appointment with a counselor. It can be intimidating to imagine sharing your difficulties with someone you've just met. To help ease the stress of taking the first step, you can start the scheduling process in one of the following ways:

  • click the "Book An Appointment" tab
  • email info@houseofhopecounseling.com




What can I expect at my first visit?


After you contact us about beginning the scheduling process, a counselor will be in touch to confirm a date and time. The first visit will include a 90 minute session that consists of completion of forms, information about the counseling process, and understanding your reasons for pursuing counseling.




How much does counseling cost?


Our aim is to make counseling as financially accessible as possible, as financial strain can be a barrier to pursuing healing. To help with this, the cost of each counseling session is based upon what you need and the type of counseling that you will be receiving (couples, individual, group). When you contact us about scheduling your first session, the counselor will communicate the cost based on the service you will be utilizing. Although counseling comes with a financial cost, it is an investment in to your health, your relationships, and who you want to become. We believe that at the end of your experience with House of Hope Counseling, you will be able to see tangible benefits of your financial and emotional investment.




Do you take insurance?


Our clients pay out-of-pocket through private pay (check or credit card), since we do not take insurance. Although this model means that there is an expense on your end, there are a few advantages: 1. You do not have to have a mental health diagnosis in order to be seen by a counselor. Insurance companies require a mental health diagnosis (such as Generalized Anxiety Disorder, PTSD, Depression, etc.) in order for the services to be financially covered. Unfortunately, this means that insurance companies often do not pay for issues that significantly impact a person's life, such as marital dysfunction, grief, relational problems, or life stress, because they do not meet mental health diagnostic criteria. Having our clients pay out-of-pocket through private pay allows therapy to fit exactly what you need rather than limiting your care to a diagnosis. 2. Your health information is not shared with a third party payer. Insurance companies require access to your health information, mental health diagnosis, and other sensitive information. Having our clients pay out-of-pocket through private pay allows you to engage in therapy without worrying about it being part of your permanent medical record. **We can supply a SuperBill for you to submit to your insurance provider should you wish to get your insurance company to reimburse you directly. You will still need to pay out-of-pocket through private pay at the time of your sessions. The SuperBill is offered to help you negotiate with your insurance provider directly. However, #1 and #2 above will no longer apply.




Who should go to counseling?


We believe that counseling is for everyone. Life can become messy--from the phone call that changed your life, to the day-to-day grind of trying to be the person you want to be. We can all use help along the way.




Do I really need to go to counseling for this?


There is no issue too small to discuss in counseling. If you're asking this question, then there's a good chance the answer may be "yes." If it affects you, we want to help you walk through it.





19837 S. Main St., Cornelius, NC, 28031

Madison See: 980-689-1919

Jennifer Garcia: 980-494-3205

House of Hope Counseling, PLLC is an outpatient mental health private practice.